How to fetch data from LDAP

Problem

You have a lot of data stored in your LDAP such as employees' phone number, email address, department... but you can't access them directly from Jira.

Let's say you are managing wifi access requests in your company using Jira Service Desk. You want people to define the wifi recipient and the recipient email to be automatically retrieved.

Solution

With nFeed it is easy to connect your LDAP to Jira.

In this tutorial, we will show you:

  • how to query your LDAP from an autocomplete custom field;
  • how to configure a depending read-only field to retrieve an LDAP attribute.



This tutorial has three configuration steps:

  1. LDAP datasource
  2. Recipient field
  3. Recipient email field


First step → Configure the LDAP datasource