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ITIL based implementations do not need to be neither complex nor lengthy nor highly costly and are meant for all businesses from small, to medium, to large.

azanda ITSM is an ITIL based, modular, end-to-end business solution, built upon expertise acquired over the  years, that offers an affordable, faster deployment and user adoption allowing you to transform your organization as required.

For those of you just getting familiar with ITIL, please do not worry; we have made it so simple that a basic understanding of IT will suffice. Therefore, lets start by defining what is ITIL? ITIL is a set of best practices for Service Management that was first published by UK Government in late 1980s. ITIL aims to set the path to align business and Information Technology.

azanda ITSM processes and workflows are practical, simple and will lead you to a fast implementation that would work for most organizations worldwide. The adoption of the whole azanda ITSM solution would bring you a rapid response to business change, simpler operations and higher productivity among many other benefits.

Within this bundle you will find the following workflows:

Incident Management workflow

Focuses on restoring unexpectedly degraded or disrupted services to users as quickly as possible, in order to minimize business impact.

Problem Management workflow

Prevent reoccurring incidents and limit the impact on your business and IT Service Desk. When experiencing multiple incident that cannot be resolved, a problem ticket will be raised and linked to all related incidents. Alternatively this workflow enables the business to raise a problem based on known issues. Your IT team can then eliminate root causes effectively.

Change Management workflow

To ensure that standardisation methods and procedures are used for efficient and prompt handling of all changes to control IT infrastructure, in order to minimise the number and impact of any related incidents upon service.

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