Functionality Check

Description

Hi Team,

We have agreement times per Priority:
Blocker: 8h (official Office hours)
Critical: 1d
Major: 3d
Minor: 5d
Trivial: 10d
And in near future a so called “Fasttrack” RMA Service package (not depended to priority): 2h

Time is not running, if
- ticket in status pending
- Weekends
- Public holidays (per Lab location)

We want something like in the attached screen shot.

We need also Pending time calculation (we have in near future 4 different pending states). For each the option to have charts, values and so on (and the overall sum).

Environment

Jira 6.4.10

Status

Assignee

Unassigned

Reporter

arathig

Type Of Support

None

Additional contacts

None

Affects versions

7.0.4.1

Priority

Minor
Configure